Head of Client Relationship Management
Luke joined Included in 2021 and oversees client relationships, ensuring projects are delivered effectively with a focus on long-term momentum and impact.
Luke has worked in client and project management since 2009, with a specific focus on wellbeing, diversity and inclusion in the past 7 years. He has gained extensive experience working with SME through to FTSE 100 organisations across a broad spectrum of industries, and is comfortable coordinating projects ranging from training and consultancy through to software implementation.
Luke is passionate about diversity and inclusion and has subsequently been an advocate throughout his career, working with clients to shape and implement impactful projects specifically aimed at improving accessibility, wellbeing, and fairness of opportunity. He is a firm believer in collaboration, and loves to build strong and long-lasting relationships based on communication and partnership.